Phone: 416-236-2321
Fax: 416-236-2793
Toll Free: 1-800-381-4092

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Auto Reform Fri, Apr 15, 2016 On June 1, 2016, important changes to automobile insurance in Ontario are coming, which will give you more choice and control over your insurance and premiums.

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Accessible Customer Service Plan Wed, Aug 6, 2014  
Providing Goods and Services to People with Disabilities
Gellatly Insurance Brokers is committed to excellence in serving all customers including people with disabilities.
Assistive devices
We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our products and services.
We will openly communicate and respond to people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  There are no fees applicable to support persons.
Accessible Customer Service Plan
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities i.e.: Elevators, Automatic door opener, Ramp, Reserved Parking, Bathrooms, Telephones and Computers, Gellatly Insurance Limited will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the front reception desk and the bathroom doors.
Training for staff
Gellatly Insurance Brokers will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
Individuals in the following positions will be trained:  Customer Service Brokers, Sales Brokers, Accounting Representatives, Administrative Staff, Claims Brokers and Managers.
This training will be provided to employees within 1 month of their date of hire.
Accessible Customer Service Plan  
Training will include:
  An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the
   requirements of the customer service standard   
  Gellatly Insurance Brokers plan related to the customer service
  How to interact and communicate with people with various types of disabilities
  How to interact with people with disabilities who use an assistive device or
   require the assistance of a service animal or a support person
  How to use the TTY Relay System and Email 
  •What to do if a person with a disability is having difficulty in accessing Gellatly Insurance Brokers goods and services
Staff will also be trained when changes are made to our plan.
Feedback process
Customers who wish to provide feedback on the way Gellatly Insurance Brokers provides products and services to people with disabilities can verbally provide feedback to an onsite manager or email at
Accessible Customer Service Plan  
All feedback will be directed to Ben Malik, President or Gary Pearen, Vice President.
Customers can expect to hear back within 30 days.
Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of Gellatly Insurance Brokers that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Anti Spam Legislation Wed, Jul 9, 2014 Gellatly Insurance Brokers is compliant with the New Anti Spam Legislation effective July 1st, 2014.
Introducing Gellatly Mobile App Fri, Mar 14, 2014 Download our mobile app


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